Refunds & Returns Policy
We want you to be completely happy with your order. If something isn't right, we'll do our best to make it right — quickly and without fuss. Please read our policy below so you know exactly where you stand.
Our Returns Policy
For health and safety reasons, we only accept returns of defective or incorrectly shipped items. Due to the intimate nature of our products, we are unable to accept returns simply because you have changed your mind.
If you receive a faulty product or the wrong item, we will arrange a full replacement or refund — including covering any return shipping costs where the error was ours.
⚠️ Important: All return items must be in their original, unopened packaging. Items that have been opened, used or are not in their original condition cannot be accepted for return for hygiene reasons.
What we accept returns for
✓ Products that are defective or faulty on arrival
✓ Products that were incorrectly sent (wrong item)
✓ Products damaged in transit
What we cannot accept returns for
✗ Change of mind
✗ Opened or used products
✗ Products not in original packaging
✗ Items returned outside the 30-day window
Refunds & replacements
Once we receive your return and verify the fault or error, we will either:
✓ Send a full replacement at no extra cost, or
✓ Issue a full refund to your original payment method
Please let us know your preference when you contact us. Shipping charges will only be refunded if the error was ours or the item was defective on arrival.
Please allow up to 3 weeks from the time we receive your returned item for us to process and resolve your claim.
Return shipping
If the return is due to our error or a product fault, we will cover return shipping costs. We'll advise you on the best way to send the item back when you contact us.
If you are asked to return an item, please include all extras and accessories that came with the original shipment.
How to Return an Item
Check your item immediately
When your order arrives, please check all items straight away to make sure they are correct and working. The sooner you identify an issue, the faster we can resolve it.
Contact us within 30 days
Get in touch via our contact page and describe the problem. Include your order number and, if possible, a photo of the issue. We'll respond promptly and let you know if the return is approved.
Wait for our approval
Please do not send anything back until we've confirmed the return. Once approved, we'll provide a return address and any instructions you need.
Send the item back
Pack the item securely in its original packaging, include a note explaining the reason for the return, and include all original accessories and extras. Send it to the address we provide.
Receive your replacement or refund
Once we receive and inspect the item, we'll process your replacement or refund within 3 weeks. We'll notify you by email when it's done.
Frequently Asked Questions
What if my product stops working after a few weeks?
If your product develops a fault within a reasonable time after purchase, please contact us. Many of our products come with manufacturer warranties and we'll work with you to resolve the issue.
I received the wrong product — what do I do?
We're sorry about that. Contact us straight away with your order number and a description of what you received. We'll arrange to send the correct item and organise collection of the incorrect one at our cost.
My item arrived damaged — can I return it?
Yes. If your item was damaged in transit, please take photos and contact us within 30 days. We'll arrange a replacement or refund and cover all return costs.
Can I return a product if I just don't like it?
Unfortunately not. Due to the intimate nature of our products, we are unable to accept change-of-mind returns once a product has been received. Please read product descriptions carefully before purchasing.
How long does a refund take to appear?
Once we've processed your refund, it typically takes 3–5 business days to appear on your credit card or bank account, depending on your bank.
What if I have more questions?
Our team is always happy to help. Visit our contact page and we'll get back to you as quickly as we can. All enquiries are handled with complete confidentiality.
Need to make a return?
Get in touch with our team and we'll sort it out quickly and discreetly.
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