Privacy Policy
At Sex Toys Melbourne, we know how important your privacy is — especially when shopping for intimate products. We guard your personal information carefully and will never share, sell or rent it to third parties.
Our Privacy Commitment
Sex Toys Melbourne is committed to protecting the privacy of every customer. We understand that shopping for adult products requires a higher level of trust, and we take that responsibility seriously. This privacy policy explains exactly what information we collect, how we use it, and how we protect it.
By browsing our website and using our services, you agree to the terms described in this policy. If you have any questions or concerns, please contact us at any time.
Information we collect
When you place an order, we collect the minimum information necessary to process and deliver it — including your name, email address, phone number (optional), billing details and shipping address. This information is used solely to fulfil your order and communicate with you about it.
If you contact our support team, we may retain your email address for follow-up communication related to your enquiry or order. If you no longer wish to receive emails from us, simply let us know at sales@sextoysmelbourne.com.au and we will remove you immediately.
How we use your information
We use your personal information only for the following purposes:
✓ Processing and dispatching your order
✓ Communicating with you about your order
✓ Responding to support enquiries
✓ Improving our website and services
We do not use your information for unsolicited marketing, profiling, or any purpose beyond what is described here.
Information sharing
We never sell, rent or give away your personal information to third parties. The only exception is sharing your delivery address with our courier (StarTrack / Australia Post) for the purpose of completing your delivery. Only the minimum information required for shipping is shared.
We may be required to disclose information to comply with the law or to prevent fraud — but only to the extent legally required.
How We Protect Your Data
SSL Encryption
All transactions on our website are protected by Secure Socket Layer (SSL) encryption. Your payment details are encrypted in transit and your full card number is never displayed or stored.
Secure Database
Your personal information is stored in a secure database with appropriate security measures against unauthorised access, modification or disclosure.
Internal Access Controls
Even within our company, employee access to customer information is restricted on a need-to-know basis. Your data is handled only by those who need it to process your order.
Cookies & Website Data
How we use cookies
We use cookies to store session information and to improve the experience of returning customers. Cookies allow you to avoid re-entering information at checkout and help us deliver content that is relevant to you.
Cookies do not contain personal information and cannot be used to identify you individually. They simply help our website remember your preferences and shopping cart between visits.
Analytical data
We may collect anonymised information about which pages are visited on our website for statistical analysis and website improvement. This data is entirely impersonal — it tells us about page traffic patterns, not about individual visitors.
Discreet billing & packaging
We understand that discretion is essential. Every order is shipped in plain, unmarked packaging with no adult branding on the outside. The sender name on the parcel is generic.
Your bank statement or credit card statement will show a discreet billing reference — not our store name or anything that indicates the nature of your purchase.
We have maintained these standards since 2002 and they will never change.
Data retention
We retain your information only for as long as necessary to maintain our relationship with you and to provide support regarding your orders. We do not keep data indefinitely and do not sell aged customer data to any third party.
Your Rights
Access & correction
You have the right to request a copy of the personal information we hold about you, and to request corrections if any of that information is inaccurate. To make a request, please contact us.
Opt-out
If you have provided your email address and no longer wish to receive any communications from us, please email sales@sextoysmelbourne.com.au at any time and we will remove you from our records immediately.
Policy updates
We may update this privacy policy from time to time as our business evolves. Any changes will be reflected on this page. We encourage you to check this page periodically to ensure you have the most current information.
Questions?
If anything in this policy is unclear, or if you have any privacy-related concerns, please don't hesitate to contact us. We're always happy to help and all communications are handled with complete confidentiality.
Shop with confidence
Your privacy is protected on every order. Plain packaging, discreet billing, SSL-secure checkout. Trusted by Australians since 2002.
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